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Popular topics
Quick answers.
The questions we hear most from station teams.
My staff invitation expired. What now?
Invitations are valid for 72 hours. Ask a manager or the workspace owner to resend it from Team. An invite can be resent a few times, with a short wait between resends.
I lost the phone with my authenticator app.
Sign in with one of the recovery codes you saved when you turned on two-factor sign-in. If you have none left, contact support from your account email and we will verify your identity before restoring access.
Readings I captured offline are missing.
Open the app with a connection and wait for it to finish syncing before closing the shift. If a record was changed by someone else meanwhile, the app asks you to review the latest version instead of overwriting it.
Can I export our data?
Stock sheets and reports export to PDF and Excel. For a full export of your workspace, contact support from the owner account.
Talk to support.
Tell us the station, the screen and what you expected to happen. Screenshots help; reply to our first email to attach them.
- Support
- support@petronyx.net
- Security issues
- security@petronyx.net
- Privacy and data
- privacy@petronyx.net